Shipping policy
Last updated: 2 September 2026
Shipping at a glance
| Shipping destination | United Kingdom (England, Scotland, Wales and Northern Ireland) |
| Shipping cost | Free shipping on all orders |
| Order cut-off time | 5:00 PM (UK time), Monday – Friday |
| Handling time | 1–2 business days (Monday – Friday) |
| Transit time | 6–8 business days (Monday – Friday) |
| Total delivery time | 7–10 business days |
| Carriers | Royal Mail and Evri |
| Tracking | Tracking number emailed after dispatch |
At Greco Boutique, we want every order to reach you smoothly and on time. This page explains everything you need to know about how we process, ship, and deliver your order within the United Kingdom.
Shipping destination
We currently ship exclusively to addresses within the United Kingdom, covering England, Scotland, Wales and Northern Ireland. We do not offer international shipping at this time.
Shipping cost
We offer free shipping on all orders, with no minimum purchase requirement.
Order processing
| Step | Timeframe | Days counted |
| Order cut-off time | 5:00 PM (UK time) | Monday – Friday |
| Order handling & preparation | 1–2 business days | Monday – Friday |
| Transit time | 6–8 business days | Monday – Friday |
| Estimated total delivery time | 7–10 business days | Monday – Friday |
Orders placed after 5:00 PM (UK time), or on weekends and public holidays, will begin processing on the next business day. Weekends and public holidays are not counted as business days.
Shipping carriers
Orders are delivered by Royal Mail or Evri, depending on the size of your parcel and your delivery address. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and the carrier handling your delivery.
Order tracking
You can follow your shipment using your tracking number in two ways:
- The tracking link included in your shipping confirmation email
- Our Track Your Order page on our website
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to appear in the system. Carrier scan events can occasionally be delayed at the first checkpoint.
Delivery timeframes & delays
Our estimated delivery window of 7–10 business days covers the vast majority of orders. However, delivery times are estimates and are not guaranteed. Delays can occasionally occur due to:
- High carrier volume (for example, holiday seasons)
- Severe weather conditions
- Carrier operational disruptions
If your tracking shows no update for more than 3 business days after dispatch, please contact us at support@grecoboutique.com and we will investigate with the carrier on your behalf.
Lost or missing packages
A package is considered lost if it has not been delivered within 8 business days after the end of the estimated delivery window, and this has been confirmed with the carrier. In such cases we will arrange either a full replacement or a complete refund, whichever you prefer.
Incorrect delivery addresses
Please check your delivery address carefully at checkout. If you notice an error, contact us immediately — we can usually correct it before dispatch. Once an order has been dispatched, the address can no longer be changed.
Damaged, defective or incorrect items
If your parcel arrives damaged, or contains a defective or incorrect item, please contact us at support@grecoboutique.com within 30 days of delivery with your order number and clear photos. We will assess your case promptly and arrange an appropriate resolution in accordance with our Return & Refund Policy.
Changes to this policy
We may update this Shipping Policy from time to time to reflect changes in our operations or legal requirements. The most current version will always be published on this page with an updated date at the top.
Contact information
Store name: Greco Boutique
Address: 36 Woodbury Rd, Walderslade, Chatham ME5 9HS, United Kingdom
Email: support@grecoboutique.com
Phone: +44 800 088 4803
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
Response time: Within 24 hours on business days. Weekend messages are answered on Monday.
You can also reach us via the contact form on our Contact Page.