Find answers to the most common questions about shopping at Greco Boutique. If you cannot find what you are looking for, feel free to reach out to us directly at support@grecoboutique.com.
Orders
How do I place an order?
Browse our collection, select your size, and add items to your cart. When you are ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive an order confirmation email shortly after.
Can I modify or cancel my order after placing it?
Orders are processed quickly, so changes cannot be guaranteed once placed. Contact us immediately at support@grecoboutique.com or call +44 800 088 4803. After dispatch, cancellations are not possible — you can return the item after delivery instead.
I did not receive an order confirmation email. What should I do?
Check your spam or junk folder first. If it is not there, contact us with your name and the email address used at checkout and we will help.
Do you have a size guide?
Size guides are available on individual product pages. If you are unsure about a specific style, contact us before ordering — we are happy to advise on fit.
Shipping & delivery
Where do you ship to?
We ship exclusively to addresses within the United Kingdom, covering England, Scotland, Wales and Northern Ireland. We do not offer international shipping.
How much does shipping cost?
Shipping is free on all orders with no minimum purchase requirement.
How long does delivery take?
Orders are processed within 1–2 business days. Transit takes 6–8 business days, giving an estimated total delivery time of 7–10 business days. Orders placed after 5:00 PM UK time or on weekends and public holidays are processed the next business day.
Which carriers do you use?
Orders are delivered by Royal Mail or Evri, depending on the size of your parcel and your delivery address.
How do I track my order?
After dispatch you receive a shipping confirmation email with tracking details. You can also use our Track Your Order page. Please allow up to 48 hours for tracking information to appear.
My tracking has not updated in several days. What should I do?
Carrier scan events can occasionally be delayed. If your tracking shows no update for more than 3 business days after dispatch, contact us with your order number and we will investigate with the carrier on your behalf.
My package shows as delivered but I have not received it. What now?
Check around your delivery area and with neighbours first. If it is still missing, contact us within 48 hours so we can open a carrier investigation.
What happens if my package is lost?
A package is considered lost if it has not been delivered within 8 business days after the end of the estimated delivery window and this has been confirmed with the carrier. In that case, we will arrange either a full replacement or a complete refund — whichever you prefer.
Returns & refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, in their original condition, and returned with all tags and original packaging included. Returns require prior authorisation.
How do I start a return?
Email us with your order number and the reason for your return. We respond within 24 hours on business days. If approved, we provide the return address and instructions. Unauthorised returns cannot be accepted.
Who pays for return shipping?
If the item is defective, damaged in transit, or incorrect, we cover all return shipping costs. For change of mind or wrong size returns, return shipping is the customer's responsibility. No restocking fees are charged.
I received a damaged or wrong item. What should I do?
Contact us within 30 days of delivery with photos and your order details. Once confirmed, we cover return shipping and offer a full replacement or complete refund.
Can I exchange an item for a different size or style?
Yes, subject to stock. Contact us with your order number and the item you would like instead. Replacement shipping is free once your return is received.
How long does a refund take?
Once your return is received, it is inspected within 1–2 business days and your refund is issued to your original payment method within 7 days. Your bank may take an additional 3–10 business days to post the amount.
Payments & billing
What payment methods do you accept?
American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa. All transactions are processed securely through Shopify Payments.
What currency are prices displayed in?
All prices are displayed and charged in Pounds Sterling (GBP) and include VAT where applicable.
My payment was declined. What should I do?
Common reasons include incorrect details, an expired card, insufficient funds, or bank security restrictions. Verify your details and try again, or use an alternative method. Contact your bank if the issue persists.
Is it safe to pay on your website?
Yes. All transactions are protected by SSL encryption and processed by PCI-DSS compliant payment providers. We do not store or have access to your full payment card details.
Privacy & data
Do you sell my personal information?
No. We do not sell your personal information. We may share certain data with advertising partners such as Google and Meta for targeted advertising purposes, with your consent.
How can I request access to or deletion of my data?
Contact us to request access, correction, or deletion under UK GDPR. Identity verification is required; we respond within one month. See our Privacy Policy for details.
How do I unsubscribe from marketing emails?
Click the unsubscribe link at the bottom of any marketing email, or contact us at support@grecoboutique.com. This does not affect transactional order emails.
Contact information
Store name: Greco Boutique
Address: 36 Woodbury Rd, Walderslade, Chatham ME5 9HS, United Kingdom
Email: support@grecoboutique.com
Phone: +44 800 088 4803
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
Response time: Within 24 hours on business days. Weekend messages are answered on Monday.
You can also reach us via the contact form on our Contact Page.