Refund policy
Last updated: 2 September 2026
Returns at a glance
| Return window | 30 days from the date of delivery |
| Accepted returns | Both defective and non-defective (change of mind) products |
| Item condition | New — unworn, unwashed, original packaging, all tags attached |
| Exchanges | Accepted, subject to stock availability |
| Return shipping | Customer responsibility for change of mind; covered by us for defective, damaged, or incorrect items |
| Restocking fees | None |
| Refund processing time | Within 7 days of receiving your return |
| Refund method | Original payment method |
At Greco Boutique, your satisfaction is our priority. If something is not right with your order, we are here to help. Please read this policy carefully so you know exactly what to expect when requesting a return, exchange, or refund. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Return window
You have 30 days from the date your order is delivered to request a return. Requests submitted after this period are handled at our discretion and may not be eligible under this policy, though your statutory rights always remain unaffected. The delivery date shown in your carrier tracking confirmation is used as the starting point of this window.
Item condition requirements
To be eligible for a return, items must meet the following conditions:
- Unworn, unwashed, and unused
- In their original condition with no signs of wear, alteration, or damage caused by the customer
- Returned in the original packaging
- All tags and labels included
Items that arrive defective, damaged in transit, or incorrect are exempt from the condition requirements above.
Return scenarios overview
| Scenario | Return shipping | Resolution |
| Defective item — contact us within 30 days with photos | Covered by Greco Boutique | Replacement or full refund |
| Damaged in transit — contact us within 30 days with photos | Covered by Greco Boutique | Replacement or full refund |
| Wrong item received — contact us within 30 days with photos | Covered by Greco Boutique | Replacement or full refund |
| Change of mind — within the 30-day window, item unworn | Customer responsibility | Full refund (excl. return shipping) |
| Wrong size selected — within the 30-day window, item unworn | Customer responsibility | Exchange or refund (excl. return shipping) |
| Order not delivered — after confirmed lost with the carrier | Not applicable | Replacement or full refund |
| Order cancellation before dispatch | Not applicable | Full refund |
| Order cancellation after dispatch — return after delivery | Customer responsibility | Refund after return inspection |
How to start a return
- Email support@grecoboutique.com with your order number and the reason for your return. Returns must be authorised before they are sent back — unauthorised returns cannot be accepted.
- We reply within 24 hours on business days with the return address and instructions.
- Send the item back using a tracked service and keep your proof of postage.
- We inspect all returns within 1–2 business days of receipt.
- Approved refunds are issued to your original payment method within 7 days. Please allow a further 3–10 business days for your bank to post the amount.
Exchanges
Exchanges are accepted subject to stock availability. Contact us with your order number and the item you would like instead. Once your return is received, the replacement is sent at no extra shipping cost.
Defective, damaged or incorrect items
Contact us within 30 days of delivery with your order number and clear photos. Once confirmed, we cover return shipping and you may choose a full replacement or a complete refund. No restocking fees are charged under any circumstances.
Lost or undelivered orders
A package is considered lost if it has not been delivered within 8 business days after the end of the estimated delivery window and this has been confirmed with the carrier. In that case we will arrange either a full replacement or a complete refund, whichever you prefer.
Your statutory rights
Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving the goods, and a further 14 days to return them. No prior authorisation is required to exercise this statutory cancellation right, though contacting us first helps us process your return faster. Our 30-day return policy is offered in addition to, and does not limit or replace, these statutory rights.
Changes to this policy
We may update this Return & Refund Policy from time to time to reflect changes in our operations or legal requirements. The most current version will always be published on this page with an updated date at the top.
Contact information
Store name: Greco Boutique
Address: 36 Woodbury Rd, Walderslade, Chatham ME5 9HS, United Kingdom
Email: support@grecoboutique.com
Phone: +44 800 088 4803
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
Response time: Within 24 hours on business days. Weekend messages are answered on Monday.
You can also reach us via the contact form on our Contact Page.